I have too much time on my hands. I know this because I have been pondering something for hours and hours. Why does it take 5 – 10 days to put money back into your account when a mistake is made and it only takes seconds to withdraw it?
Two weeks after I received confirmation of my cancellation to my paid Skype telephone service the amount was still taken out of my bank account. Now, I know that $29.97 doesn’t seem like an exorbitant amount to have withdrawn but when you live on a small social security retirement check it’s huge. I dreaded contacting customer service, after all, Skype has something like a billion customers worldwide, right? Well, I was pleasantly surprised that the online chat representative was available almost immediately and the whole refund took about ten minutes (we were disconnected once and the representative had to verify my account.) She was pleasant and processed my refund right away except, it’s not back in my bank account and apparently, Skype doesn’t have it anymore either. Continue reading