I have too much time on my hands. I know this because I have been pondering something for hours and hours. Why does it take 5 – 10 days to put money back into your account when a mistake is made and it only takes seconds to withdraw it?
Two weeks after I received confirmation of my cancellation to my paid Skype telephone service the amount was still taken out of my bank account. Now, I know that $29.97 doesn’t seem like an exorbitant amount to have withdrawn but when you live on a small social security retirement check it’s huge. I dreaded contacting customer service, after all, Skype has something like a billion customers worldwide, right? Well, I was pleasantly surprised that the online chat representative was available almost immediately and the whole refund took about ten minutes (we were disconnected once and the representative had to verify my account.) She was pleasant and processed my refund right away except, it’s not back in my bank account and apparently, Skype doesn’t have it anymore either.
This isn’t the first time I wondered about this state of affairs. Where is the $29.97? Swallowed up somewhere in an abyss of black nothingness I suppose. I silently kick myself for checking off the box for recurring yearly payments. I seem to remember the last time this happened I resolved to NEVER allow any company to automatically take money out of my account. With much regret, I have gone into my bank account four times since the refund (3 days ago) and it’s still not there. How frustrating. I want to do research and find out where this repository of pending refunds resides but don’t know what to put in the Google search box–how about “pending refunds, where are they?” Or, “where is my refund” sounds more direct.
In any case, I’m also wondering about my behavior… I was clearly told 5-10 days to process the refund why do I keep checking my bank account? I am hoping that another mistake will be made and the money will appear more quickly than was stated. Sigh. The likelihood of that happening seems about as certain as snow in summer.